These terms explain how appointments, estimates, payments, documentation, and private dental care operate at hisonrisa in Mexico City. Please read them before using the site, booking, or starting treatment.
A quick summary of the main rules for using the site and receiving care at hisonrisa:
These terms apply to website use, information requests, booking flows, and dental care provided by hisonrisa in Mexico City. Certain procedures may also require informed-consent or clinical documents that complement these terms.
An appointment request or campaign form is not reserved until the clinic confirms it. WhatsApp, phone, and email can be used to coordinate care, but they do not replace a clinical evaluation and they do not operate as a 24/7 medical emergency service. A request reference helps with follow-up; it does not confirm a time, diagnosis, or treatment.
Some treatments may require a deposit. Before charging it, we will tell you the amount, concept, currency, and cancellation or rescheduling conditions. If you cancel late or do not attend, the previously disclosed conditions permitted by law may apply.
Prices are quoted in MXN. USD amounts, when shown, are planning estimates only. Final quotes depend on clinical evaluation, available records, and treatment complexity.
Payment for care is the patient's responsibility unless there is a different written agreement. If you need CFDI invoices or reimbursement documents, we can prepare them with the available information, but the coverage decision depends on your insurer or the third party reviewing your claim.
The website content is informational. Diagnosis, treatment planning, and prognosis depend on your clinical evaluation, studies, and medical history. Procedures that require it are performed with informed consent, and perfect or identical outcomes cannot be guaranteed for every patient.
We need truthful health information, reasonable compliance with instructions, attendance at follow-ups, and respectful treatment of the team. The clinic may limit channels or decline non-urgent care if there is violent, abusive, or discriminatory conduct.
Your personal data is handled in accordance with our Privacy Notice . Nothing in these terms is intended to limit rights that cannot legally be waived under Mexican law. If a conflict exists, you may go to the competent authorities, including the applicable conciliation channels.
Last updated: May 23, 2026
These Terms and Conditions govern the use of the website and the private dental-care services offered by hisonrisa. They are intended to clarify booking, estimates, payments, documentation, informed consent, digital channels, and use of website content, without replacing obligations arising from Mexican law, the clinical record, informed consent, or specific agreements entered into with the patient.
The services described in these terms are offered by HISONRISA, S.A. DE C.V., with its care address at Tepic 139-706, Roma Sur, Cuauhtémoc, 06760 Ciudad de México, CDMX, phone +52 55 2714-1844, email [email protected], and health-reference ID COFEPRIS 2509152002A00242.
These terms apply to website use, forms, informational pages, contact requests, booking flows, and private dental care. Specific procedures may involve budgets, informed-consent documents, instructions, or other clinical documents that complement and, within their own scope, prevail over these terms.
The website content is informational and does not constitute a diagnosis, prescription, or individualized medical advice. Published information does not replace a clinical examination, diagnostic studies, or professional consultation.
The clinic operates primarily by appointment. WhatsApp, phone, email, and digital forms do not operate as a 24/7 medical emergency service. If you have a medical emergency or a situation involving breathing compromise, severe bleeding, major trauma, or immediate safety concerns, you should seek emergency care without delay. For medical emergencies, call local emergency services. In Mexico, call 911.
Some treatments or time blocks may require a deposit or partial payment to reserve resources, staff time, or lab work. When applicable, before charging it we will disclose the amount, concept, currency, payment method, and the applicable cancellation, rescheduling, or refund conditions.
Financial references directed to patients in Mexico are expressed primarily in MXN. If the clinic shows USD equivalents, those amounts are informational and do not replace the applicable billing or charging currency.
Every estimate depends on clinical evaluation, the available studies, and the actual complexity observed during treatment. If the plan or price needs to be adjusted, the clinic must explain it before proceeding and ask for authorization, unless there is an immediate clinical need covered by law or by previously granted consent.
Unless a written agreement states otherwise, the clinic is not required to bill insurers directly or accept conditions imposed by third-party payers. When you request it, we may prepare receipts, letters, or supporting documentation for reimbursement procedures using the available clinical and administrative information.
The final decision on coverage, deductible, exclusions, fee schedules, or payment timing depends on your insurer or the relevant third party, not on the clinic.
Diagnosis, treatment planning, material selection, and clinical prognosis require professional evaluation. Preliminary recommendations made by message or phone are only orienting and may change after the in-person examination or review of studies.
The clinic may suspend or decline non-urgent care, and may limit digital channels, when there is aggressive behavior, threats, harassment, fraud, abusive use of the booking process, or serious noncompliance that makes the care relationship unworkable, without prejudice to applicable legal obligations.
Personal-data and clinical-record processing is governed by our Privacy Notice .
When you provide a phone number, email, or use WhatsApp to coordinate your case, you agree that we may use those channels for communications related to your care, understanding that no electronic medium is absolutely immune from third-party risks outside the clinic's reasonable control.
Clinical information is handled confidentially and is disclosed only in cases permitted by law, by your authorization, or when necessary for your care, billing, claims defense, or regulatory compliance.
These terms are interpreted under the applicable laws of Mexico. Nothing in them should be understood as a waiver of non-waivable rights recognized by Mexican law in health, data-protection, or consumer-protection matters.
If a disagreement arises, we ask that you contact us first to try to find a direct solution. This does not prevent you from going to the competent authorities, including PROFECO in consumer matters or CONAMED when the issue relates to healthcare.
If any clause is considered invalid or unenforceable, that will not affect the validity of the rest. Updates to these terms will be published on the website with their effective date and will operate prospectively; they will not be used to retroactively modify obligations already agreed upon, unless a law requires it or there is a later written agreement.
